FAQs

Q. What is The Divine Luxury all about?

The Divine Luxury is a distributor of Lifestyle and exquisite collections of art, sourced internationally from Italy, Germany and Spain in silverware. The art pieces/figurines/gift items are available right from silver, crystal to porcelain.

Q. Do you provide Gift Wrapping?

Yes, we do provide free luxurious Gift Wrapping service, solving both of your problems of a magnificent gift and a perfect gift cover.

Q. How do you clean silver-plated items?

To clean silver plated items use a silver polishing cloth. Do not use anything abrasive or it will take the plating of your items. For more information please read our silver care section.

Q. What is meant by My Account?

My Account is actually your profile on our website where you can view your account & billing history, update your contact info, change your password, and manage your user name with personal data. Even you can track your order through my account. To have the access of this facility, sign in with your Username & Password.

Q. How to Cancel an Order?

Request for cancellation of confirmed express item /International Orders/Courier Product we accept request within 24 hours of placing an order. For a cancellation request mail us at thedivineluxury@gmail.com or call at 0141-4112789.

Q. Can I choose a delivery time as per my convenience?

Yes you can. You can choose a particular time of delivery with some additional charges added with the price of the product.

Q. Why haven't I received my Order yet?

At times, it may be possible that your order is delayed due to unforeseen reasons. If there is a delay in your order, please get in touch with us via email or call us at - 0141-4112789, if the next expected date is still not communicated to you via email from The Divine Luxury.

Q. What is the mode of payment for making purchase?

You can use various modes of payment for buying the items like Cash on Delivery, Debit Card/Credit Card, internet banking, and online payments methods.

Q. What if I find the delivered product physically damaged?

We assure you that delivery is safe, but still if you receive a damaged product you can replace or return it. There are certain rules to it though:

  1. The knowledge about the damaged product should be given to us immediately within 24 hours.
  2. Please do not accept opened or tampered packages.

The knowledge about the damaged product should be given to us immediately within 24 hours.

Please do not accept opened or tampered packages.

For more information, please refer to the refund policy.

Q. What if the product delivered to me is wrong?

Cases like this are seldom, but if you get a wrong product then immediately get in touch with us via email or call us at - 0141-4112789. We will get back to you to resolve your query and deliver the right product to you.

Please do not use the product delivered to you, else it would be considered as sold from our side and no replacements or refund would be made.

Q. What do I have to do after placing my order?

Relax!! If you have got confirmation mail from us stating that your order is placed, then all you have to do is relax and wait for your order to arrive. Your order will be delivered in 3-5 working days.

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